Privacy policy

Last updated: January 11, 2026

NÉMOIR operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), in order to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. In the event of a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the processing of personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymised or de-identified information.
Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details such as name, billing and shipping address, email address, and phone number
Payment information including payment method, transaction details, and confirmation (processed securely via our payment providers)
Account information such as login details, preferences, and settings
Transaction data including viewed, purchased, returned, or exchanged items
Communications you send to us, for example customer support enquiries
Device and usage information including IP address, browser type, and interactions with the Services

Personal Information Sources

We collect personal information:

directly from you when you use the Services or contact us,
automatically through cookies and similar technologies,
from service providers acting on our behalf (e.g. payment, logistics, analytics),
from partners or third parties, where permitted by law.

How We Use Your Personal Information

We use personal information to:

provide, operate, and improve the Services,
process orders, payments, shipping, returns, and exchanges,
manage your account and preferences,
communicate with you and provide customer support,
send marketing communications where permitted,
ensure security, prevent fraud, and protect our Services,
comply with legal obligations and enforce our policies.

How We Disclose Personal Information

We may share your personal information with:

Shopify and trusted service providers (e.g. payment processing, logistics, IT services),
marketing and advertising partners, where permitted by law,
third parties where you have given consent or requested disclosure,
affiliated companies,
authorities or parties where required by law or in connection with a business transaction.

All third parties process data in accordance with applicable data protection laws.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. This may involve transferring data to countries outside your place of residence.

Shopify may also use aggregated data across merchants to provide enhanced features. In such cases, Shopify acts as an independent data controller. More information can be found in the Shopify Consumer Privacy Policy and via the Shopify Shopify Privacy Portal.

Third Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute security.

Personal information is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

access your personal information,
request correction or deletion,
receive a copy of your data,
object to or restrict processing,
withdraw consent where applicable,
manage marketing preferences.

You may exercise these rights by contacting us. We may need to verify your identity before processing your request. If you are located in the UK or EEA, you also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised safeguards such as Standard Contractual Clauses to ensure adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page, and the “Last updated” date will be revised accordingly.